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European Overseas Warehouse
The company has always adhered to the core philosophy of "people-oriented" and built a scientific talent employment mechanism of "making the best use of people and their abilities". We are committed to forging a streamlined and efficient core talent team, continuously improving the salary system of "pay based on positions and performance", and vigorously advocating the talent cultivation and recruitment orientation of "valuing streamlined and efficient employees and offering high salaries to those with outstanding capabilities", so as to create a sound talent development environment.
The company's incentive mechanism, centered on "balancing incentives and constraints, prioritizing potential stimulation, and taking dynamic competition as the core", constructs a full-process human resource management system. Covering the entire chain from talent selection, employment, cultivation to retention, through diversified methods such as systematic training, competitive appointment, and optimized team configuration, we not only establish a scientific constraint mechanism but also build a broad development platform. This fully mobilizes employees' enthusiasm, activates healthy internal competition, helps employees release their potential and achieve maximum value, while strengthening their sense of professionalism and dedication, and uniting the synergy for the company's development.
In terms of performance management, the company has formulated and implemented a series of targeted incentive policies, providing clear rewards for employees' work achievements and skill improvement. Currently, these performance incentive measures have gained widespread recognition and support from all employees. The management attaches great importance to communication with employees, comprehensively collects feedback and suggestions from employees on the company's operation and management, responds quickly and promotes optimization and improvement, so as to continuously enhance employees' satisfaction and sense of belonging.
Job Responsibilities:
Responsible for the full process control of goods warehousing, sorting, storage, and outbound in European overseas warehouses (Netherlands/Germany), ensuring that warehousing operations comply with company standards;
Integrate intelligent sorting system with inventory management system, update real-time cargo data, optimize inventory turnover rate, and reduce unsold risks;
Coordinate the connection between overseas warehouses and local distribution networks, track the progress of order delivery, and solve transportation related issues;
Cooperate with the customs clearance team to complete the customs clearance docking work after the goods arrive at the port, ensuring a smooth process.
College degree or above, major in logistics management, international trade, or related fields is preferred. 1-2 years of experience in cross-border logistics/overseas warehouse operations is preferred;
Familiar with warehouse management processes, with priority given to operating intelligent sorting systems and temperature controlled storage devices;
Proficient in English/German (daily communication skills), able to connect with overseas teams and local partners;
Rigorous and meticulous, with strong ability to withstand pressure, possessing excellent problem-solving skills and a sense of teamwork.
Connect with small and medium-sized cross-border e-commerce sellers, gain a deep understanding of their logistics needs, and customize an integrated solution of "warehousing sorting distribution customs clearance";
Familiar with sea freight, air freight, express delivery, and overseas warehouse full chain logistics products, providing customers with cost-effective cross-border logistics advice;
Follow up on the entire customer cooperation cycle, provide one-on-one exclusive services, and provide full support from customized solutions to post optimization;
Collect market and customer feedback, collaborate with internal teams to optimize service processes, and enhance customer satisfaction.
Bachelor's degree or above, major in international trade, cross-border e-commerce, logistics management, or related fields;
More than 2 years of experience in cross-border logistics industry, familiar with logistics rules of cross-border e-commerce platforms (Amazon, eBay, etc.) is preferred;
Having excellent communication and design skills, able to accurately match customer needs;
Adhere to the concept of "customer first", have strong service awareness and stress resistance, and have a clear goal orientation.
Responsible for customer consultation and coordination, answering questions from small and medium-sized sellers regarding overseas warehouse services, logistics timeliness, costs, after-sales service, and other related issues;
Track customer order status, respond promptly to customer complaints and abnormal feedback, and coordinate internal teams to quickly resolve issues;
Maintain customer relationships, regularly follow up with cooperative sellers, collect service suggestions, and improve customer retention rates;
Organize customer service data, generate reports and provide feedback to the management team to assist in service optimization.
College degree or above, major not limited, more than 1 year of customer service related experience, priority given to those with cross-border logistics/e-commerce customer service experience;
Having good communication and empathy skills, able to patiently and efficiently solve customer problems;
Familiar with office software (Excel, PPT, etc.), with basic skills in data organization and analysis;
Basic knowledge of cross-border e-commerce logistics, with a good foundation in English preferred.
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